Shipping & Returns

Local Singapore Delivery

All domestic packages are dispatched via courier delivery at a flat rate of S$4.50 per package for orders below S$75.

All orders are shipped from our warehouse in Singapore within 24 hours after order has been placed. Once a package has been picked up by our courier company, it will generally take 1-3 working days upon order confirmation to reach your premise. Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.

 

International Orders

Softt only ships to Malaysia at the moment.  

All Malaysian orders are dispatched via Malaysia's Ninjavan courier delivery. We offer local courier delivery at Rm7.50 for West Malaysia and Rm23 for East Malaysia, for orders below Rm250.

We offer free shipping on all international orders above Rm250!

All orders are shipped from our warehouse in Malaysia within 24 hours after order has been placed. Once a package has been picked up by our courier company, it will generally take 1-3 working days upon order confirmation to reach your premise. Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.

Exchange & returns policy

Due to hygiene purposes, all sales are considered final and are not eligible for exchange and/or returns. However, in the event you received a defective product or wrong order (e.g. incorrect shades or sizes), please contact customer service immediately within 3 working days.

Please note that any damages to the packaging will not be accepted for exchange and/or returns.